Shipping & Refunds
We do not issue refunds on any orders placed. All items are final sale as they are personal care products. Products do not qualify for a refund after the package has been shipped even if the product is returned unopened. If you receive a damaged item in your package, please email us at firstname.lastname@example.org with a photo of the damaged product and your order confirmation number. We will issue a new product in exchange for the damaged product.
How long does shipping take?
Our team’s number one priority is our community’s health and safety during these times. Please allow 5-7 business days from the date of your purchase to receive your items. When there is a promotion or sale, delivery times may vary. You will receive an email with your shipping confirmation once your order has been processed. We kindly ask that you email email@example.com with all order related questions.
I made a mistake on my shipping address when I placed my order. How can I fix this?
We kindly ask that customers thoroughly review orders before submitting as we do not guarantee that changes to orders can always be made. If you forget to include an apartment number or incorrectly enter your shipping address, please email us at firstname.lastname@example.org as soon as possible with your correct shipping address and order confirmation number. Each customer receives a confirmation email after placing an order which includes an order confirmation number. When sending us your correct shipping address, you must include your order number. If an order is returned due to an incorrect address provided by the customer, there will be an additional shipping fee to resend your package.
If I ordered the wrong product or want to cancel my order, is this possible?
We do NOT cancel or refund orders after being placed. We are unable to make changes to products selected during checkout as all customers are able to review their shopping cart before submitting an order. A customer must contact us within 24 hours with their order number to request any changes to their order at email@example.com